Store Talk | ACCC consumer law enforcement wrap-up


Within this bumper model, i stress a few of the secret ACCC tips and you may effects as another 50 % of 2023 as well as particular fresh process to save on the radar to possess 2024.

  • Mazda has been ordered to blow an effective $11.5 billion punishment to make not the case or mistaken representations so you’re able to nine people which educated repeated and you can major flaws and their Mazda car within a couple of years away from pick;
  • Airbnb might have been ordered to pay a beneficial $fifteen billion punishment to possess misleading consumers in regards to the currency of the pricing they said to the its program, with a unique $fifteen billion to-be offered having user redress. Airbnb admitted one to ranging from , they tricked people who the values having holiday accommodation around australia have been for the Australian bucks in the event the cost were in fact in the United states dollars;
  • Fitbit keeps admitted during the process before Government Judge to creating untrue, mistaken otherwise misleading representations so you can 58 consumers regarding their individual guarantee liberties so you’re able to an upgraded Patna in India women looking for white men otherwise refund from awry Fitbit gizmos. So it incorporated informing users that they did not have the right so you can a replacement equipment just like the Fitbit’s a couple-season ‘guarantee period’ got ended;
  • Honda might have been bought to pay penalties totalling $6 billion immediately following admitting which produced misleading representations to users concerning closing off specific previous authorised Honda dealerships in australia, which in fact had perhaps not in fact signed;
  • Australia Article and StarTrack can give up to $dos.nine mil in the settlement to help you its business bargain people and you will StarTrack beginning recipients in terms of destroyed or broken services and products. New postal class joined into an enforceable doing to your ACCC immediately after admitting that it likely engaged in mistaken otherwise misleading make in the way they treated settlement demands;
  • the latest ACCC’s began tips facing Emma Bed, eHarmony, EnergyAustralia and you will Display Online Degree demonstrated the latest ACCC’s proceeded readiness to help you bring enterprises in order to courtroom more mistaken representations to their other sites and you will social network platforms;
  • the newest ACCC possess granted infringement notices otherwise approved judge enforceable undertakings away from multiple businesses, exhibiting its ongoing usage of these enforcement devices to handle suspected contraventions of one’s ACL – it was seen in the newest current Crusader Caravans, Delicia Franchising, Riff raff, Pets Network and you may Stellantis matters; and you will
  • new ACCC features accepted the very first management consequences with regards to greenwashing make – a court enforceable starting – following the an investigation into MOO’s “100% water plastic” representations.

The latest Federal Courtroom drives the problem domestic – Mazda penalised $11.5 million for not true and you can misleading representations in the consumer claims

For the , the newest Government Courtroom purchased Mazda Australia Pty Ltd (Mazda) to expend $eleven.5 mil for the charges getting entering misleading or inaccurate carry out and to make untrue otherwise misleading representations so you can 9 customers regarding their user make certain legal rights.

Between 2013 and you may 2017, 9 consumers educated repeated and significant problems using their Mazda car contained in this 2 yrs off purchase. When this type of consumers requested a reimbursement or an alternative vehicle, Mazda illustrated your only treatments available was basically a vehicle resolve, a limited refund of your own vehicle’s cost otherwise an alternative vehicles (into condition that consumer produced a significant payment and you may got currently attempted to fix the vehicle several times).

As the history enforcement tie-upwards, this new ACCC keeps remaining hectic towards the user law top, giving infringement sees, recognizing courtroom enforceable efforts and you can instituting legal proceeding to get more really serious run

With the , brand new Federal Courtroom passed down the responsibility choice finding that Mazda had made 44 untrue representations for the contravention out-of sections 18 and 29(1)(m) of Australian Individual Law (ACL). The fresh new not true representations had been split into two categories:

  1. men and women regarding lives otherwise effect of the consumer promises; and you will